Somehow, some way, through the wind and sleet and snow, the ironmen of BH Interiors climbed our impassable driveway three days in a row, just to lay our carpet. We’ve been so impressed with that company since we started working with them. Customer service is NOT dead!
…until you wander over to the countertop shop that shall not be named. There, the owner is maybe on drugs some of the time. He takes your order with a glazed smile, along with half of your money and then magically disappears for 3 months. He only reappears when he wants the other half of your money one month before you close on your house. At which point he says he will not do any work on your counters until he is paid in full. After you negotiate this with your bank (who would prefer to see work being completed when they hand out money) he tells you he’ll have your counters complete by the end of the month “easy.” Then he’ll call your builders and schedule time to not show up two days in a row. Then a rainbow of excuses flows quite readily from his mouth. Uh oh, here comes the home show that has only been on his calendar for the last year, here comes a winter storm that prevents him from making it to our house, can’t find any helpers to carry it, better disappear again. No contact, no progress, no closing on the house.
It’s a small town sir.
But we have carpet! And the Nest is on the wall (energy nerd)! And the cabinets are done! And so is our chimey! Its not so bad.